Google IT Support Professional Certificate - PSDF

IT & Software

Google IT Support Professional Certificate


In this 5-course certificate specialization, you will be prepared for an entry-level job in IT support through an innovative curriculum developed by Google. 80% of Google IT Support Professional Certificate learners in the U.S. report a career impact within 6 months. This includes finding a new job, getting a raise and starting a new business. The program is part of Grow with Google, an initiative by Google, to help create economic opportunities for all.

Upon completion of the certificate, learners eligible to work in the US can directly share their information with Google and other employers like Hulu, Infosys, Intel, Walmart, and more.

This program also prepares you for the CompTIA A+ exams — Industry’s standard certification for IT. You will earn a dual-credential upon completion of both.

Through a mix of video lectures, quizzes, and hands-on labs, you will get introduced to foundational IT skills such as troubleshooting, customer service, networking, operating systems, system administration, and security. You will have the opportunity to directly interact with employees from Google and hear about their experiences.

By dedicating ~5 hours a week, you will be able to complete the specialization within 3-6 months.

This program is ACE® certified— upon completion, you can earn up to 12 college credits which is equivalent to 4 associate degree-level courses.

What you will gain

-Learn to perform day-to-day IT support tasks such as computer assembly, wireless networking, installing programs, and customer service

-Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

-Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Skills you will gain to succeed in an entry-level IT capacity;


-Encryption Algorithms and Techniques

-Customer Service

-Network Protocols

-Cloud Computing

-Binary Code



-Domain Name System (DNS


-Network Mode

-Customer Support


Modules Breakdown

Technical Support Fundamentals


This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to:
● understand how the binary system works
● assemble a computer from scratch
● choose and install an operating system on a computer
● understand what the Internet is, how it works, and the impact it has in the modern world
● learn how applications are created and how they work under the hood of a computer
● utilize common problem-solving methodologies and soft skills in an Information Technology setting.

The Bits and Bytes of Computer Networking


This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

By the end of this course, you’ll be able to:
● describe computer networks in terms of a five-layer model
● understand all of the standard protocols involved with TCP/IP communications
● grasp powerful network troubleshooting tools and techniques
● learn network services like DNS and DHCP that help make computer networks run
● understand cloud computing, everything as a service, and cloud storage

Operating Systems and You: Becoming a Power User


In this course — through a combination of video lectures, demonstrations, and hands-on practice — you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

By the end of this course you’ll be able to:
● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter
● set up users, groups, and permissions for account access
● install, configure, and remove software on the Windows and Linux operating systems
● configure disk partitions and filesystems
● understand how system processes work and how to manage them
● work with system logs and remote connection tools
● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role

System Administration and IT Infrastructure Services


This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You’ll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

By the end of this course you’ll be able to:
● utilize best practices for choosing hardware, vendors, and services for your organization
● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers
● understand how to make the most of the cloud for your organization
● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP
● choose and manage the tools that your organization will use
● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
● utilize systems administration knowledge to plan and improve processes for IT environments.

IT Security: Defense against the digital dark arts


This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.

At the end of this course, you’ll understand:
● how various encryption algorithms and techniques work as well as their benefits and limitations.
● various authentication systems and types.
● the difference between authentication and authorization.
● how to evaluate potential risks and recommend ways to reduce risk.
● best practices for securing a network.
● how to help others to grasp security concepts and protect themselves.

Training Type




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