Guest Relations Officer (GRO) - PSDF

Hospitality, Retail & Services Services

Guest Relations Officer (GRO)

Guest Relations Officer specialize in dealing with guests and customers in a professional manner and responding to all queries and concerns. 


Guest Relations Officer specialize in dealing with guests and customers in a professional manner and responding to all queries and concerns.

What you will learn

This course will allow the trainee to learn about the most important elements of service expected from the job role of Guest Relations Officer, in the hospitality industry. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided, the course covers it all in a straightforward and effective manner.  It will help participants ensure guest satisfaction and delight in the most challenging situations..

Entry Requirements


Training Outcome

After completing this course you will be able to meet and greet guests and customers, monitor arrivals and expected bookings and respond to guest queries.

Potential Employers

This course has broad prospects of employment in:

  1. Hotels
  2. Motels
  3. Resorts
  4. Restaurants
  5. Airlines
  6. Tourism Org.
  7. Cruise Ships
  8. Multinational Companies
  9. Clubs
  10. Food & Beverage Org.

Training Outcome

Develop Your Talent

Develop the skills that will help you get ahead in this career:

  1. The ability to collaborate
  2. Great communication skills
  3. To make the most of your adventurous spirit

Achieve Your Goals

Completing this course will provide you with:

  1. A nationally recognised Certificate; qualification and job readiness to work as a general purpose hand
  2. Eligibility to apply for your Job – general purpose hand certification

Why choose PSDF?

PSDF offers market relevant training, with the following advantages over traditional courses:

  1. It is focused on outcomes and based on teamwork
  2. It is learner-centric, teachers act as facilitators for improving the learning process
  3. The course is broad and offers all required competencies for the trade
  4. In addition to the technical skills, trainees are also taught soft skills necessary for the workplace

Only certified National Assessors can conduct CBT assessment.


6 Month

Education Level


Source Of Curriculum

Training Service Provider

Certification Authority Name

Training Service Provider


English, Urdu

Student Testimonial.

Umair's Success Story.

In order to succeed, we must first believe that we can – watch Umair’s journey from Rawalpindi to UAE.


Admission Process.

No special qualifications are required. You can enroll in this course now.



Register your contact details with PSDF and become part of our network and learn about all the available trainings in your city.



Train in the program of your choice. You will receive hands-on training in skills that are in demand by your future employers, learning both the knowledge needed and practical skills required.


Be Job-ready

You will be prepared to confidently kick-start your professional journey.

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