Guest Relations Officer (GRO)

Overview

Guest Relations Officer specialize in dealing with guests and customers in a professional manner and responding to all queries and concerns.

What you will learn

This course will allow the trainee to learn about the most important elements of service expected from the job role of Guest Relations Officer, in the hospitality industry. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided, the course covers it all in a straightforward and effective manner.  It will help participants ensure guest satisfaction and delight in the most challenging situations..

Entry Requirements

Intermediate.

Training Outcome

After completing this course you will be able to meet and greet guests and customers, monitor arrivals and expected bookings and respond to guest queries.

Potential Employers

This course has broad prospects of employment in:

1. Hotels
2. Motels
3. Resorts
4. Restaurants
5. Airlines
6. Tourism Org.
7. Cruise Ships
8. Multinational Companies
9. Clubs
10. Food & Beverage Org.

Training Outcome

Develop Your Talent

Develop the skills that will help you get ahead in this career:

1. The ability to collaborate
2. Great communication skills
3. To make the most of your adventurous spirit

Achieve Your Goals

Completing this course will provide you with:

1. A nationally recognised Certificate; qualification and job readiness to work as a general purpose hand
2. Eligibility to apply for your Job – general purpose hand certification

Why choose PSDF?

PSDF offers market relevant training, with the following advantages over traditional courses:

1. It is focused on outcomes and based on teamwork
2. It is learner-centric, teachers act as facilitators for improving the learning process
3. The course is broad and offers all required competencies for the trade
4. In addition to the technical skills, trainees are also taught soft skills necessary for the workplace

Only certified National Assessors can conduct CBT assessment.