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On-site Trainings
- Choose from over 250 demand driven trades across 8 sectors
- Stipend on completion
- Courses offered at over 2,500 locations
Telecoms & ICT ❯ Telecom
This course will allow the trainees to handle inquires and deal with customer complaints and queries to their satisfaction.
This course will allow the trainees to handle inquires and deal with customer complaints and queries to their satisfaction.
In this course you will learn about customer service skills including professionalism and courtesy, stellar communication skills, persistence and tenacity, along with relevant computer and keyboard skills, organizational skills, basic computer and multitasking You will also learn how to work well under pressure and sit for a long period over the phone / headphones.
There are no entry requirements for this qualification. You can enroll in this course now.
After completion of this course you will be able to process customer inquiries while adhering to organizational policies and protocols. The CCA will become competent in delivering quality services while achieving set organizational goals. As a CCA, you will also be able to handle account inquiries, customer complaints/orders within a given time frame, while maintaining professionalism and providing desired information to the customer’s satisfaction.
This course has broad prospects of employment in:
Along with the potential to run your own Call Center Operation.
Develop the skills that will help you get ahead in this career:
Completing this course will provide you with:
PSDF offers market relevant training, with the following advantages over traditional courses:
Only certified National Assessors can conduct CBT assessment.
Meet Wahab Mehmood, who recently completed a six-months PSDF-sponsored Mobile Application Development course – a field that currently offers a lot of opportunities. Wahab now works as a team lead at a tech company in Islamabad, which has improved his financial circumstances.
No special qualifications are required. You can enroll in this course now.
Register your contact details with PSDF and become part of our network and learn about all the available trainings in your city.
Train in the program of your choice. You will receive hands-on training in skills that are in demand by your future employers, learning both the knowledge needed and practical skills required.
You will be prepared to confidently kick-start your professional journey.
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