Management Associate Program Operations - PSDF

Management Associate Program Operations

Last date to apply: October 20, 2025

Getting to Know PSDF

Getting to know PSDF

Our purpose

You will be part of the largest skills development fund in Pakistan. PSDF’s purpose is to shape the future and well-being of our poor and vulnerable youth by giving them access to skills training of the highest standard so they can find sustainable employment and income-generating opportunities in Pakistan and beyond.

The impact we have created

PSDF started its operations in the 4 poorest districts of Punjab. Since 2016, the geographical remit has expanded to the entire 36 districts of Punjab and other districts of Sindh, Balochistan & KPK. PSDF has trained almost 600,000 underprivileged youth across Punjab. These graduates have been trained in approximately 250+ demand-driven and market-relevant trades across 8 sectors.

Diversified and challenging team

At PSDF, our team constantly works in a fast-paced and challenging environment and needs someone who can match and deliver at our pace. We are looking for a passionate and talented individual who can actively pursue and drive the agenda of PSDF and is always ready to take up new challenges.

How The Role Looks Like

The main opportunities and challenges for this role are to:

·       Ensure capacity building of TSPs of the related program/project.

·       Ensure the trainee enrolment as per the Business rules of PSDF.

·       Resolve complaints within TAT and maintain positive client relationships.

·       Ensure that all contractual obligations related to the program operations are met including verifications, examinations and placement mechanism and payments.

·       Evaluate existing systems and processes, identify areas for improvement, development and propose enhancements in BSS/CRM

·       Development of quarterly coverage plan for capacity building of the TSPs.

·       Carry out desk research for designing functional specifications and requirements of a system to report and maintain information about TSPs and trainees during and after training i.e. from Enrollment to Placement.

·       Pre and Post contract evaluations/field visits of TSPs if required

·       Oversee the Complaint redressal mechanism and ensure that the complaints are resolved on a timely basis and prepare monthly reports.

·       Ensures training initiation after site inspections within stipulated time frame if required.

 

What Do We expect you to achieve?

This position will be Responsible for orchestrating and optimizing various operational aspects. Role encompasses contract management and execution, customer service, client relations, reporting, and system improvements. Interacts with all stakeholders to understand related concerns and redress grievances; Ensure timely payment processing against stakeholder’s invoices as per the monitoring business rules. Further pre and post contract evaluation /field visits of TSPs if required.

Are You Right Fit For The Job

Bachelor’s (Hons) degree in Economics / Management / Social Sciences or any other relevant discipline from an HEC-recognized university.2 years  or above  of  relevant  experience.

·       Understanding of data quality audit techniques

·       Good knowledge of program execution techniques

·       Understanding of contract management

Results driven and persistent to get the desired results and takes ownership of actions

What are we offering?

PSDF has a lot more to offer than a market-competitive salary and perks. As a PSDF employee, you will get:

  • Professional development and career growth opportunities with the largest skills development fund in Pakistan.
  • Experience a dynamic innovation-driven environment committed to empowering youth through employment and entrepreneurship.
  • Opportunity to lead and execute groundbreaking approaches to skills development for Pakistan’s youth
Job Reports to:

Manager Operations

Travel:

N/A

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