Overview

This course will allow the trainees to handle inquires and deal with customer complaints and queries to their satisfaction.

What you will learn

In this course you will learn about customer service skills including professionalism and courtesy, stellar communication skills, persistence and tenacity, along with relevant computer and keyboard skills, organizational skills, basic computer and  multitasking  You will also learn how to work well under pressure and  sit for a long period over the phone / headphones.

Entry Requirements

There are no entry requirements for this qualification. You can enroll in this course now.

Training Outcome

After completion of this course you will be able to process customer inquiries while adhering to organizational policies and protocols. The CCA will become competent in delivering quality services while achieving set organizational goals. As a CCA, you will also be able to handle account inquiries, customer complaints/orders within a given time frame, while maintaining professionalism and providing desired information to the customer’s satisfaction.

Potential Employers

This course has broad prospects of employment in:

1. Call Center/Sale Operator/Agent
2. Senior Call Center/Sale agent/Representative
3. Supervisor of CSR/TSR
4. Technical Team Lead
5. Project Manager
6. Operations Manager
7. Call Center Quality Control Manger

Along with the potential to run your own Call Center Operation.

Career Pathway

Develop Your Talent

Develop the skills that will help you get ahead in this career:

1. The ability to collaborate
2. Great communication skills
3. To make the most of your adventurous spirit

Achieve Your Goals

Completing this course will provide you with:

1. A nationally recognised Certificate; qualification and job readiness to work as a general purpose hand
2. Eligibility to apply for your Job – general purpose hand certification

Why Choose PSDF

PSDF offers market relevant training, with the following advantages over traditional courses:

1. It is focused on outcomes and based on teamwork
2. It is learner-centric, teachers act as facilitators for improving the learning process
3. The course is broad and offers all required competencies for the trade
4. In addition to the technical skills, trainees are also taught soft skills necessary for the workplace

Only certified National Assessors can conduct CBT assessment.